FREQUENTLY ASKED QUESTIONS

Definitions
In this document, ‘Website’ refers to www.collapseandcarry.com (hereinafter referred to as the “Company”) and ‘User’ refers to any person or entity that accesses and uses this Website.
Acceptance of Terms
By accessing and using this Website, the User agrees to accept and abide by the Terms of Use. If the User does not agree to these Terms, please stop using this Website immediately.
Product-related questions
● Product information
All product information (including prices, descriptions, specifications, etc.) provided on this Website is intended to provide users with accurate information. Although we try our best to ensure the accuracy of the information, we are not responsible for any errors, omissions or inaccuracies.
● Product availability
The availability of products may change at any time and the specific situation will be subject to the time of ordering. If the product you selected is out of stock, we will notify you by email as soon as possible.
Order-related questions
● Order confirmation
After the user submits an order on the website, he will receive an order confirmation email. This email only confirms that the order has been received, not the final confirmation of the order.
●Order Modification and Cancellation
If the user wishes to modify or cancel the order, please contact us in time by email (tradeio@collapseandcarry.com) before the order is processed. Once the order is shipped, it cannot be modified or cancelled.
Payment-related issues
●Payment methods
This website accepts a variety of payment methods, and the specific information will be provided on the checkout page. The user must ensure that the payment information provided is accurate.
●Security
The user’s payment information will be processed through a secure payment gateway. Although we take all reasonable measures to protect the user’s information, the company is not responsible for information leaks caused by cyber attacks or other uncontrollable circumstances.
Shipping and delivery issues
●Shipping time
Shipping time is an estimate, and the actual shipping time may vary depending on factors such as the destination, weather, and shipping company. Therefore, failure to deliver within the expected time is not the company’s responsibility.
●Shipping costs
Shipping costs will be clearly displayed at checkout, and the specific costs will vary depending on the weight of the goods and the destination.
Return and Exchange Issues
●Return Conditions
Users can apply for a return from the date of receipt of the goods. For specific conditions, please refer to the Return and Exchange Policy on our website.
●Refund Processing
Once the return request is confirmed, the refund will be processed within 7 working days and the refund will be directly returned to the user’s original payment method.
Privacy Policy
All personal information submitted by users on this website will be processed in accordance with our Privacy Policy. Please refer to our Privacy Policy for details.
Disclaimer
This website and its contents are provided as is and no express or implied warranty is made as to their accuracy, completeness or applicability. Users agree to bear all risks arising from the use of this website.
Applicable Law
These Terms are governed by applicable laws. In the event of a dispute arising from these Terms, the user agrees to submit the dispute to the relevant court in the company’s location for resolution.
Contact Information
If you have any questions about these Terms or the use of the website, please contact us through the following methods:
●Email: tradeio@collapseandcarry.com

Thank you for visiting www.collapseandcarry.com, we look forward to providing you with quality products and services!